{"id":7,"date":"2024-04-02T06:44:58","date_gmt":"2024-04-02T06:44:58","guid":{"rendered":"http:\/\/192.168.10.18\/arslan\/majestic-support-demopage\/?page_id=7"},"modified":"2024-04-08T09:32:20","modified_gmt":"2024-04-08T09:32:20","slug":"open-ticket","status":"publish","type":"page","link":"https:\/\/demo.majesticsupport.com\/index.php\/open-ticket\/","title":{"rendered":"Open Ticket"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row el_class=&#8221;majesticsupport-demoinner-pagesmain-wrapper&#8221;][vc_column][vc_column_text]<div class=\"ms-main-up-wrapper\">\n                <span style=\"display:none\" id=\"filesize\">Error file size too large<\/span>\n    <span style=\"display:none\"\n        id=\"fileext\">The uploaded file extension not valid<\/span>\n                \n\t\t<div id=\"ms-header-main-wrapper\"><div id=\"ms-header\" class=\"\"><div id=\"ms-tabs-wrp\" class=\"\"><div class=\"ms-header-tab mjtc-support-homeclass\"><a class=\"mjtc-cp-menu-link\" href=\"https:\/\/demo.majesticsupport.com\/index.php\/open-ticket\/control-panel\">Dashboard<\/a><\/div><div class=\"ms-header-tab mjtc-support-openticketclass\"><a id=\"multiformpopup\" class=\"mjtc-cp-menu-link\" href=\"https:\/\/demo.majesticsupport.com\/index.php\/open-ticket\/add-ticket\">Submit Ticket<\/a><\/div><div class=\"ms-header-tab mjtc-support-myticket\"><a class=\"mjtc-cp-menu-link\" href=\"https:\/\/demo.majesticsupport.com\/index.php\/open-ticket\/my-tickets\">My Tickets<\/a><\/div><div class=\"ms-header-tab mjtc-support-loginlogoutclass\"><a class=\"mjtc-cp-menu-link\" href=\"https:\/\/demo.majesticsupport.com\/index.php\/open-ticket\/login\">Login<\/a><\/div><\/div><\/div>\n        <div class=\"mjtc-transparent-header\"><\/div>\n    <\/div><div id=\"multiformpopupblack\" style=\"display:none;\"><\/div>\n<div id=\"multiformpopup\" class=\"\" style=\"display:none;\">\n    <!-- Select User Popup -->\n    <div class=\"ms-multiformpopup-header\">\n        <div class=\"multiformpopup-header-text\">\n            Select Form        <\/div>\n        <div class=\"multiformpopup-header-close-img\">\n            <img decoding=\"async\" src=\"https:\/\/demo.majesticsupport.com\/wp-content\/plugins\/majestic-support\/includes\/images\/close-icon-white.png\">\n        <\/div>\n    <\/div>\n    <div id=\"records\">\n        <div id=\"records-inner\">\n            <div class=\"mjtc-staff-searc-desc\">\n                No Record Found            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n  \n    <div class=\"mjtc-support-top-sec-header\">\n        <img decoding=\"async\" class=\"mjtc-transparent-header-img1\" alt=\"image\" src=\"https:\/\/demo.majesticsupport.com\/wp-content\/plugins\/majestic-support\/includes\/images\/tp-image.png\" \/>\n        <div class=\"mjtc-support-top-sec-left-header\">\n            <div class=\"mjtc-support-main-heading\">\n                Submit Ticket            <\/div>\n            \n        <div class=\"mjtc-support-breadcrumps\">\n            <a href=\"https:\/\/demo.majesticsupport.com\/index.php\/open-ticket\/control-panel\">\n                <img decoding=\"async\" alt=\"image\" src=\"https:\/\/demo.majesticsupport.com\/wp-content\/plugins\/majestic-support\/includes\/images\/home-icon.png\" \/>\n            <\/a><span>Submit Ticket<\/span>\n        <\/div>        <\/div>\n    <\/div>\n    <div class=\"mjtc-support-cont-main-wrapper\">\n        <div class=\"mjtc-support-cont-wrapper1\">\n                        <div class=\"mjtc-support-add-form-wrapper mjtc-support-add-form-main-wrapper\">\n                                    <form class=\"mjtc-support-form1\" method=\"post\" action=\"https:\/\/demo.majesticsupport.com\/index.php\/open-ticket\/?mjsmod=ticket&#038;task=saveticket&#038;_wpnonce=8c1ea9c2b6\"id=\"adminTicketform\" enctype=\"multipart\/form-data\">\n                        <div class=\"mjtc-support-add-form-wrapper\">                                    <div class=\"mjtc-support-from-field-wrp\">\n                                        <div class=\"mjtc-support-from-field-title\">\n                                            Email Address&nbsp;\n                                            &nbsp;<span style=\"color:red\">*<\/span>                                        <\/div>\n                                        <div class=\"mjtc-support-from-field\">\n                                            <input type=\"email\" name=\"email\" id=\"email\" value=\"\" class=\"inputbox mjtc-support-form-field-input\" data-validation=\"required email\" \/>                                        <\/div>\n                                    <\/div>\n                                                                        <div class=\"mjtc-support-from-field-wrp\">\n                                        <div class=\"mjtc-support-from-field-title\">\n                                            Full Name&nbsp;\n                                            &nbsp;<span style=\"color:red\">*<\/span><\/div>\n                                        <div class=\"mjtc-support-from-field\">\n                                            <input type=\"text\" name=\"name\" id=\"name\" value=\"\" class=\"inputbox mjtc-support-form-field-input\" data-validation=\"required\" \/>                                        <\/div>\n                                    <\/div>\n                                    <\/div><div class=\"mjtc-support-add-form-wrapper\">                                    <div class=\"mjtc-support-from-field-wrp\">\n                                        <div class=\"mjtc-support-from-field-title\">\n                                            Phone&nbsp;                                        <\/div>\n                                        <div class=\"mjtc-support-from-field\">\n                                            <input type=\"text\" name=\"phone\" id=\"phone\" value=\"\" class=\"inputbox mjtc-support-form-field-input\" data-validation=\"\" \/>                                        <\/div>\n                                    <\/div>\n                                                                <div class=\"mjtc-support-from-field-wrp\">\n                            <div class=\"mjtc-support-from-field-title\">\n                                Department&nbsp;                            <\/div>\n                            <div class=\"mjtc-support-from-field mjtc-support-form-field-select\">\n                                <select name=\"departmentid\" id=\"departmentid\" class=\"inputbox mjtc-support-select-field\" onchange=\" getHelpTopicByDepartment(this.value);\" data-validation=\"\"><option value=\"\">Select Department<\/option><option value=\"1\">Support<\/option><option value=\"2\">Finance<\/option><option value=\"3\">Marketing<\/option><option value=\"4\">Sales<\/option><\/select>                            <\/div>\n                        <\/div>\n                        <\/div><div class=\"mjtc-support-add-form-wrapper\">                        <div class=\"mjtc-support-from-field-wrp\">\n                            <div class=\"mjtc-support-from-field-title\">\n                                Help Topic&nbsp;                            <\/div>\n                            <div class=\"mjtc-support-from-field mjtc-support-form-field-select\" id=\"helptopic\">\n                                <select name=\"helptopicid\" id=\"helptopicid\" class=\"mjtc-support-select-field\" data-validation=\"\"><option value=\"\">Select Help Topic<\/option><option value=\"1\">Help<\/option><\/select>                            <\/div>\n                        <\/div>\n                                                        <div class=\"mjtc-support-from-field-wrp\">\n                                    <div class=\"mjtc-support-from-field-title\">\n                                        Priority&nbsp;&nbsp;<span style=\"color:red\">*<\/span>                                    <\/div>\n                                    <div class=\"mjtc-support-from-field mjtc-support-form-field-select\">\n                                        <select name=\"priorityid\" id=\"priorityid\" class=\"inputbox mjtc-support-select-field\" data-validation=\"required\"><option value=\"\">Select Priority<\/option><option selected=\"selected\" value=\"1\">Low<\/option><option value=\"3\">Normal<\/option><option value=\"2\">High<\/option><option value=\"4\">Urgent<\/option><\/select>                                    <\/div>\n                                <\/div>\n                                <\/div>                                <div class=\"mjtc-support-from-field-wrp mjtc-support-from-field-wrp-full-width\">\n                                    <div class=\"mjtc-support-from-field-title\">\n                                        Subject&nbsp;<span\n                                            style=\"color:red\">*<\/span><\/div>\n                                    <div class=\"mjtc-support-from-field\">\n                                        <input type=\"text\" name=\"subject\" id=\"subject\" value=\"\" class=\"inputbox mjtc-support-form-field-input\" data-validation=\"required\" \/>                                    <\/div>\n                                <\/div>\n                                                                <div class=\"mjtc-support-from-field-wrp mjtc-support-from-field-wrp-full-width\">\n                                    <div class=\"mjtc-support-from-field-title\">\n                                        Issue Summary&nbsp;&nbsp;<span style=\"color:red\">*<\/span><\/div>\n                                    <div class=\"mjtc-support-from-field\">\n                                        <div id=\"wp-mjsupport_message-wrap\" class=\"wp-core-ui wp-editor-wrap tmce-active\"><link rel='stylesheet' id='dashicons-css' href='https:\/\/demo.majesticsupport.com\/wp-includes\/css\/dashicons.min.css?ver=6.9.4'  media='all' \/>\n<link rel='stylesheet' id='editor-buttons-css' href='https:\/\/demo.majesticsupport.com\/wp-includes\/css\/editor.min.css?ver=6.9.4'  media='all' \/>\n<div id=\"wp-mjsupport_message-editor-tools\" class=\"wp-editor-tools hide-if-no-js\"><div class=\"wp-editor-tabs\"><button type=\"button\" id=\"mjsupport_message-tmce\" aria-pressed=\"true\" class=\"wp-switch-editor switch-tmce\" data-wp-editor-id=\"mjsupport_message\">Visual<\/button>\n<button type=\"button\" id=\"mjsupport_message-html\" class=\"wp-switch-editor switch-html\" data-wp-editor-id=\"mjsupport_message\">Code<\/button>\n<\/div>\n<\/div>\n<div id=\"wp-mjsupport_message-editor-container\" class=\"wp-editor-container\"><div id=\"qt_mjsupport_message_toolbar\" class=\"quicktags-toolbar hide-if-no-js\"><\/div><textarea class=\"wp-editor-area\" rows=\"20\" autocomplete=\"off\" cols=\"40\" name=\"mjsupport_message\" id=\"mjsupport_message\"><\/textarea><\/div>\n<\/div>\n\n                                    <\/div>\n                                <\/div>\n                                                        <div class=\"mjtc-support-reply-attachments\">\n                            <!-- Attachments -->\n                            <div class=\"mjtc-attachment-field-title\">\n                                Attachments                            <\/div>\n                                                        <div class=\"mjtc-attachment-field\">\n                                <div class=\"tk_attachment_value_wrapperform tk_attachment_user_reply_wrapper\">\n                                    <span class=\"tk_attachment_value_text\">\n                                        <input type=\"file\" class=\"inputbox mjtc-attachment-inputbox\" name=\"filename[]\"\n                                            onchange=\"MJTC_uploadfile(this, '10240', 'jpg,jpeg,png,gif,pdf,doc,docx,ppt,pptx,pps,ppsx,odt,xls,xlsx,mp3,m4a,ogg,wav,mp4,m4v,mov,wmv,avi,mpg,ogv,3gp,3g2,zip');\"\n                                            size=\"20\" data-validation=\"\" \/>\n                                        <span class='tk_attachment_remove'><\/span>\n                                    <\/span>\n                                <\/div>\n                                <span class=\"tk_attachments_configform\">\n                                    Maximum File Size (10240KB)<br>File Extension Type (jpg,jpeg,png,gif,pdf,doc,docx,ppt,pptx,pps,ppsx,odt,xls,xlsx,mp3,m4a,ogg,wav,mp4,m4v,mov,wmv,avi,mpg,ogv,3gp,3g2,zip)                                <\/span>\n                                <span id=\"tk_attachment_add\" data-ident=\"tk_attachment_user_reply_wrapper\"\n                                    class=\"tk_attachments_addform\">Add more<\/span>\n                            <\/div>\n                                                    <\/div>\n                        <input type=\"hidden\" id=\"userfeilds_total\" name=\"userfeilds_total\" value=\"\" \/>                    <input type=\"hidden\" name=\"id\" id=\"id\" value=\"\" \/>                    <input type=\"hidden\" name=\"multiformid\" id=\"multiformid\" value=\"1\" \/>                    <input type=\"hidden\" name=\"attachmentdir\" id=\"attachmentdir\" value=\"\" \/>                    <input type=\"hidden\" name=\"ticketid\" id=\"ticketid\" value=\"\" \/>                    <input type=\"hidden\" name=\"created\" id=\"created\" value=\"\" \/>                    <input type=\"hidden\" name=\"uid\" id=\"uid\" value=\"\" \/>                    <input type=\"hidden\" name=\"updated\" id=\"updated\" value=\"\" \/>                    <input type=\"hidden\" name=\"form_request\" id=\"form_request\" value=\"majesticsupport\" \/>                    <input type=\"hidden\" name=\"mspageid\" id=\"mspageid\" value=\"7\" \/>                                            <div class=\"mjtc-support-from-field-wrp mjtc-support-from-field-wrp-full-width\">\n                            <div class=\"mjtc-support-from-field-title\">\n                                Captcha                            <\/div>\n                            <div class=\"mjtc-support-from-field\">\n                                <div><label for=\"iiw4y4fum\">14 Plus 6 Equals <\/label><input type=\"text\" name=\"iiw4y4fum\" id=\"iiw4y4fum\" size=\"3\" class=\"inputbox mjtc-support-recaptcha iiw4y4fum\" value=\"\" data-validation=\"required\" \/><\/div>                            <\/div>\n                        <\/div>\n                                            <div class=\"mjtc-support-form-btn-wrp\">\n                        <input type=\"submit\" name=\"save\" id=\"save\" value=\"Submit Ticket\" class=\"mjtc-support-save-button\" \/>                        <a href=\"https:\/\/demo.majesticsupport.com\/index.php\/open-ticket\/control-panel\" class=\"mjtc-support-cancel-button\">\n                            Cancel                        <\/a>\n                    <\/div>\n                <\/form>\n                            <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row el_class=&#8221;majesticsupport-demoinner-pagesmain-wrapper&#8221;][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-fullwidth.php","meta":{"footnotes":""},"class_list":["post-7","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/demo.majesticsupport.com\/index.php\/wp-json\/wp\/v2\/pages\/7","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demo.majesticsupport.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/demo.majesticsupport.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/demo.majesticsupport.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/demo.majesticsupport.com\/index.php\/wp-json\/wp\/v2\/comments?post=7"}],"version-history":[{"count":22,"href":"https:\/\/demo.majesticsupport.com\/index.php\/wp-json\/wp\/v2\/pages\/7\/revisions"}],"predecessor-version":[{"id":310,"href":"https:\/\/demo.majesticsupport.com\/index.php\/wp-json\/wp\/v2\/pages\/7\/revisions\/310"}],"wp:attachment":[{"href":"https:\/\/demo.majesticsupport.com\/index.php\/wp-json\/wp\/v2\/media?parent=7"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}